Terms & Conditions

 

Booking your date with Fauna & Fox

A non-refundable deposit of £500 (or £250 for small events) is required to secure Fauna & Fox for the date of your event

Fauna & Fox reserve the right to cater for more than one single event on the same day

If Maryanne is not available on the day of your event a trusted and trained member of the team will be in charge. Full briefing will be given to the team member/stylist

Booking Deposit

The booking deposit will be deducted from the total event costs which will be issued to the client no later than one week prior to the event (please see our payment terms below)

Our preferred method of payment is by bank transfer

Guest Numbers | Children

All bookings are subject to a minimum guest number which will be confirmed by the client at the time of booking (usually x 50 Guests)

After final numbers have been provided to Fauna & Fox (at least two weeks before the event date). We are happy to accept any increases in requirements however no reductions will be possible

Where children are attending - if over 5 years of age they are payable at the same rate as adults. If under 5 years of age they are chargeable at an agreed price (subject to minimum numbers mentioned above)

Menu Alterations

If the client has been quoted for specific elements (canapés | main graze | Sweet graze etc) these elements can not be deducted post deposit payment

Payment of total event costs prior to event

Payment in full is required for all catering services to be provided by fauna & Fox prior to the event.  Final guest numbers must be confirmed to Fauna & Fox no later than ten days prior to the event

The information provided at this point will be used to produce your total event cost invoice

Should Fauna & Fox be advised of any increases following payment and less than ten days prior to the event, Fauna & Fox reserve the right to accept these and will raise an additional invoice for these items. Payment will then be due or immediate settlement by the client

Cancellation Charges

In the unfortunate event of the booking having to be cancelled confirmation in writing will be required by the client. Your deposit will unfortunately not be returned and the following charges will be incurred

1.     Cancellation received with less than six weeks notice prior to the event date - 40% of total event cost

2.     Cancellation received with less than four weeks notice prior to the event date - 50% of total event cost

3.     Cancellation received less than two weeks prior to the event - 75% of the total event cost

The total event cost will be based on the numbers of guests scheduled at the agreed price per head

Any additional costs incurred by Fauna & Fox in preparation of the event up until the time of cancellation will be charged to the client. This is to cover any losses caused to Fauna & Fox for administration costs, travel, supplies etc and will be discussed fully in the event of cancellation

Dietary Requirements & Allergies

Fauna & Fox will endeavour to provide suitable adaptions to the clients menu for any guests with specific dietary requirements or allergies. We cannot however take responsibility for any guests unless advised in advance (no less than 7 days prior to the event)

Although every effort is made by Jam & Tea we cannot be held responsible for any cross contamination be it in our kitchen, by the venue or guests.  We use all the allergen groups in everyday preparations.  The client is asked to pass on this information to their dietary requirement guests before the event

Menu Adaptions

We are proud to focus out Grazes on seasonal produce so menu's are likely to follow what is in season and available to us

Food Safety

Once we have set up the food you have a four hour window to consume the food and then it will need to be disposed of. As Fauna and Fox will not be on site at this time it is the responsibility of the client to dispose of any leftover food after the four hours

 

Clients Food

Where the client has made additional arrangements to supply their own food alongside our offerings we must be informed and we will supply a 'Food Disclaimer' to be signed by the clients no later that 7 working days prior to the event

Equipment

The client agrees to pay for any loss to any equipment supplied by Fauna & Fox for the event. This included any damage caused by the clients guests

Damage

 

Fauna & Fox provide a food grade parchment paper cover that will be placed on the provided surface. We are also able to cover your surface with a plastic layer if requested. Fauna & Fox can not be held responsible for any damage caused by stain or food leakages

Liability of Fauna & Fox

Fauna & Fox accept no liability under any claim whatsoever arising (be it by negligence or otherwise) for any loss over the figure of the existing Fauna & Fox (Jam & Tea) Public Liability Limit of Indemnity. Note that this figure which may change from time to time is available upon request together with a copy of our certificate

Force Majeure

Fauna & Fox shall incur no liability to the client if performance of the contract is prevented or hindered by any case whatsoever beyond Fox & Fauna's control and in particular but without prejudice to the generality of the foregoing, by act of fire, flood, subsidence, sabotage, disease/illness, accident, strike, vehicle issues or lock out of venue and shall not be liable for any loss or damage there from suffered by the client.

Payment of the Booking Deposit signifies that you have agreed to our Terms & Conditions

Terms are subject to change without notice

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